Access Design Specialist

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia. The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing. Essential Job Statements Conduct comprehensive scheduling workflow analysis to understand current state operations and identify opportunities for improvement aligned with ambulatory access goals. Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience objectives. Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic priorities. Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure accurate and effective configuration. Review and validate Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment. Monitor post-implementation performance metrics (e.g., deny rates, error routing, utilization) to identify issues and recommend refinements. Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability. Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals. Proactively identify and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes. Performs other duties as assigned and/or participate in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.

Employment Qualifications

Licensing/ Certification Preferred: N/A

Hazards: N/A Mental/Sensory - Emotional: Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. EEO Employer/Disabled/Protected Veteran