prospectblueTampa, FL
Head of Operations & Customer Success
Head of Operations & Customer Success
Head of Operations & Customer Success
prospectblueTampa, FL
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Head of Operations & Customer Success Remote (U.S.) | Eastern time zone preferred ProspectBlue is partnering with a direct-to-consumer consumer products brand on its search for a Head of Operations & Customer Success. This is a central leadership role that brings operations and customer support under one leader, reporting into the executive team of a growing subscription-based business.
What you’ll do:
- Operations (about 60%)Own relationships with contract manufacturers, suppliers and third-party logistics partners
- Lead inventory management, demand planning and forecasting
- Oversee fulfillment and freight, and keep product moving on time to subscribers
- Partner with finance to monitor cost of goods and find savings across freight, fulfillment and inventory
- Contribute to product improvement and development
- Customer success (about 40%)Lead the customer support team, which handles day-to-day tickets
- Step in on escalations and high-touch customer issues
- Connect what customers are reporting back to operations so problems get fixed at the source
- Protect a service reputation the brand is known for
- What you bring
- Leadership experience in operations, supply chain or logistics for a physical product, including direct work with manufacturers and 3PLsExperience leading a customer support or customer experience team
- Strength in inventory management, forecasting and demand planningE-commerce experience; Shopify and a subscription platform such as Recurly are a plus
- Comfort working with cost data and a track record of finding savings
- Background in health, wellness, baby or clean consumer products is a plus
- Mass retail experience is a strong plus
- Genuine interest in working for a mission-driven, family-focused brand
- DetailsFully remote; the team works primarily on Eastern time
- Travel includes quarterly visits to a fulfillment partner in Virginia, annual visits to key partners, and occasional on-site trips as needed
- Full benefits package
Also on the board Same function, level within a rung
Level
Manager
Location
Tampa, FL
Occupation
General and Operations Managers
Industry
Custom Computer Programming Services
Posted
today