Field Service Engineer

POSITION DESCRIPTION: Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be re-sponsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE RESPONSIBILITIES: Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity. Collaborate with customer personnel to ensure successful installation and start-up. Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines. Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing. Communicate the installation or repair status frequently to the customer and the Service Manager. Work closely with the Service Manager to ensure customers are served with excellence. This role is most effective at customers’ sites (90%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

CANDIDATE QUALIFICATIONS: Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience. Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment. Computer hardware/software set-up experience. Ability to read electrical schematics. Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion. Hands-on experience with automation systems in manufacturing plants. CAD software experience. Strong interpersonal and communication skills. Ability to travel internationally if requested. Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES: Comprehensive health coverage including medical, dental, and vision 401(k) plan and 4% match Holiday Pay and Paid Time Off Gym reimbursement Company-paid disability coverage Company-paid life insurance Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.