Patient Services Specialist II - Rheumatology - McKinney/Frisco

Overview: In this role you support patient-centered care in a physician office or clinic, handling front-desk and administrative tasks to ensure smooth patient flow. You will manage check-in/check-out, scheduling, insurance verification, and phone inquiries, with opportunities to mentor junior staff. The position is based in McKinney with occasional travel to the Frisco clinic. You contribute to accurate records and payer interactions, helping the team deliver a positive patient experience. This role fits within Baylor Scott & White Health's mission to serve communities with a high standard of care. Compensation / Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Responsibilities Assist patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries Register patients by verifying insurance and demographics and updating the system Process payments, post charges, and generate daily payment reports Provide information to patients and approved entities; discuss financial arrangements when needed Handle routine inquiries and escalate patient concerns appropriately Support medical records tasks: pull charts, file records, and copy charts for transfers Mentor and assist junior staff as requested