Principal TPM: Business Insights (Hybrid - Seattle, WA)

Job Description: Principal Technical Program Manager, Business Insights Customer Success Nordstrom isn't just another job, it's a career. We are a leading fashion retailer that has offered the very best of what is on trend for men, women, and children since 1901. We believe in rewarding outstanding work, developing employees' careers, and building long-term relationships with our customers. This role owns whether our business partners succeed with Business Insights: adopting the new platform, trusting the data, and spending less effort to get answers. You are accountable for rollout readiness, the customer success deliverables, the measures of success, and the operating rhythm that carries us from today to the vision. This is a senior, individual-contributor program role (Nordstrom job level 19). You partner with Product, Engineering, Analytics, and business leaders, and you lead without formal authority over any of them. You own how and when we roll out and how we know it worked. Product owns what and why. Engineering owns build and run. Success looks like business partners who can say what changed for them: fewer manual requests, faster answers, and data they trust, with leadership seeing the same story in numbers it can rely on. Who you are...A partner-first thinker who connects rollout details to the outcomes the business actually cares about, and spots issues before they land Comfortable making progress while the picture is incomplete: you gather what's needed, make the call, and adjust as the plan firms upDirect enough to raise hard issues, push back on Product, Engineering, or leadership, and deliver an unpopular message when it's right A trust-builder who follows through, tells partners the truth about timelines, and never lets them be surprised Able to build agreement across groups with different priorities, without formal authority A clear communicator who tailors the message to the audience, from an executive readout to a team of analysts adopting a new tool A sound decision-maker who backs recommendations with data, and knows when to escalation and to whom A mentor who builds the planning skills and judgment of other program managers and cross-functional partners A day in the life...Rollout Readiness & Execution Define what "ready" means for each business domain across data, tooling, training, support