L1 Support Engineer

What You’ll Do: First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2 Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks Resolve L2/L3 issues where solutions are already documented, as a path to advancement Participate in project work, on-site and remote support, and the on-call rotation What You Bring 1+ year of MSP or comparable help desk experience Experience with a PSA or ticketing system (Connect Wise preferred)Working knowledge of Windows 11 and Microsoft 365 administration Familiarity with Entra ID/Azure (we will train as needed)macOS experience preferrediOS/Android device support and MDM familiarity Networking fundamentals: TCP/IP, DNS, DHCP, VPNExposure to RMM toolsets and endpoint security tools a plus Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102 Strong customer service and phone presence Thrives in a fast-paced, learning-focused environment

Next Steps: Apply with your resumeORGet a head start here: https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981