Senior Technical Support Specialist

Key Responsibilities: Provide Tier II/III end-user support for a global workforce and onsite. Troubleshoot and support Windows 11, desktop/laptop hardware, iOS devices, iPads, and iPods. Manage and document incidents, requests, and resolutions through Service Now. Support network-connected devices and end-user computing environments. Assist with device ordering, deployment, refresh cycles, and end-of-life hardware projects. Provide Audio/Visual support for conference rooms, town hall meetings, and collaboration technologies. Support Microsoft Teams and Logitech video conferencing solutions. Travel between site buildings as needed, and provide occasional on-call support during approved outage situations.

Qualifications: 5+ years of technical support experience in a complex enterprise environment. Demonstrate proven experience supporting across multiple technologies. Strong hands-on experience with Windows 11 and end-user hardware support. Manufacturing experience preferred, ideally within a regulated environment. Associate's or Bachelor's degree preferred. Certifications preferred, including CompTIA (required preference), Networking certifications, and ITIL.Experience with Service Now ticket management is highly preferred. Must live within a reasonable commuting distance of the work site. Dependable attendance and punctuality required; schedule begins at 7:30 AM with an 8.5-hour shift including lunch. This role is ideal for a customer-focused IT professional who enjoys hands-on support, project work, and driving a high-quality end-user experience.