Service Manager

Responsibilities: Lead, supervise, and develop a team of 8-10 Service Technicians, providing coaching, guidance, and performance feedback. Oversee all technical service operations for transformer assembly, installation, relocation, maintenance, repair, and commissioning activities. Manage the complete lifecycle of transformer service projects, from planning and scheduling through execution and follow-up. Ensure that all service work meets industry-leading safety and quality standards and complies with relevant procedures and guidelines. Handle customer support activities, including resolving escalations and maintaining strong customer relationships. Coordinate logistics and resource allocation for field technicians and service projects across multiple work-sites and field locations. Monitor operational performance and drive continuous improvement in efficiency, processes, and service delivery. Work cross-functionally with engineering, production, operations, and executive leadership to align service activities with organizational goals. Utilize ERP and service management software to track projects, manage workflows, and maintain accurate service records. Prepare and review documentation, reports, and communications related to service operations, projects, and customer interactions. Provide hands-on technical support when needed in manufacturing, warehouse, and customer field-site environments. Support the development of future service infrastructure as the organization expands its operational footprint in Fresno. Maintain a safe working environment for technicians and staff, promoting proper use of tools, equipment, and procedures.

Essential Skills: Minimum 10 years of relevant industry experience in transformer services, electrical power equipment, utility infrastructure, substation operations, or related heavy industrial environments. Significant experience managing field service, maintenance, installation, repair, or operations teams within transformer, power distribution, utility, electrical equipment, switchgear, substation, or heavy industrial industries. Previous personnel management experience leading technicians, engineers, or service teams. Proven experience leading technical service, maintenance, operations, or field service teams. Strong leadership skills with the ability to develop and mentor technical staff. Strong verbal and written communication skills for internal collaboration and customer interaction. Hands-on experience with electrical and mechanical assembly, including the use of hand tools. Ability to oversee technical service operations, field technicians, customer escalations, logistics, and project execution while maintaining safety and quality standards. Proficiency using Microsoft Excel, Microsoft Word, and Microsoft Outlook. Experience working with ERP / Enterprise Management Systems. Experience using service management software to manage and track service activities. Ability to work effectively and cross-functionally with engineering, production, operations, and executive leadership.

Additional Skills & Qualifications: Background in transformer services, electrical power equipment, utility infrastructure, or substation operations. Experience in manufacturing, warehouse, and customer field-site environments. Mechanical aptitude and familiarity with welding and forklift operation. Comfort with a mix of strategic management and hands-on technical support responsibilities. Ability to influence operational strategy and contribute to process development. Capability to support the build-out of future service infrastructure during organizational growth.

Why Work Here? This opportunity offers the chance to lead and help build a rapidly growing transformer services organization, with current headcount expected to expand significantly within the next year. You will have substantial influence over operational strategy and process development, and enjoy a blend of technical leadership and business management responsibilities. The role provides high visibility with executive leadership and the ability to shape future service infrastructure as the operation scales in Fresno. You will work in a stable industry that supports critical power infrastructure, utilities, data centers, renewable energy facilities, and industrial customers, contributing to essential services that power modern communities and businesses.

Work Environment: This role is primarily a first-shift position, working approximately 8:00 a.m. to 5:00 p.m., with additional hours as needed, typically ranging from 5 to 10 extra hours. The work takes place across manufacturing, warehouse, and customer field-site environments, offering a mix of office-based strategic management and hands-on technical support in the field. Travel requirements are low, with less than 10% travel between two company work-sites and local field-sites. The environment involves collaboration with engineering, production, operations, and executive teams, as well as direct interaction with service technicians and customers, using tools, equipment, ERP systems, and service management software to support safe, efficient, and high-quality service operations.

Job Type & Location: This is a Permanent position based out of Houston, TX.

Pay and Benefits: The pay range for this position is $140,000.00 - $180,000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Medical, dental, and vision insurance 401(k) and company match Annual bonus or performance incentive plan PTO and paid holidays Life and disability insurance Company vehicle