Guest Experience Concierge

Harrah’s Cherokee Casino Resort is seeking a Service Connection Center Agent in Marketing – Service Connection Center. The role delivers world-class customer service to guests and colleagues, handling calls, reservations, and information requests with a courteous, informative approach. Responsibilities include managing guest inquiries, coordinating with teams to meet needs, and promoting Caesars Rewards. Strong communication and multitasking skills are essential for success in a fast-paced