Telephone Operator (Full-Time/Day) Abington

Job Duties: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Promptly answers incoming calls and asks appropriate questions to properly direct the call Assist callers by providing needed information and/or transferring to the appropriate person or department. Ensures urgent calls are handled with priority and escalation processes are utilized when necessary Communicates effectively with patients, physicians and other departments regarding delays Practices de-escalation and service recovery methods Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication Brings forth any compliance or ethics issues and recommendations for operational improvement Demonstrate reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures Initiate all stat and emergency calls following the departments policy and procedure for handling emergent. Notify appropriate personnel, activate group pagers, ANNOUNCE OVERHEARD WHEN REQUIRED, follow up with telephone call to ensure all staff has arrived.

Minimum Qualifications: High School Diploma/GED 1 year No prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact. Telecommunications System Spok, Paging, Paging Systems, Cell Phones and related systems and equipment Computer Skills Communication and Problem Solving Multi-tasking Ability to navigate multiple screens while talking Medical Terminology

Additional Qualifications: Proficiency in a second language is a major plus. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Abington Memorial Hospital Primary Location Address 1200 Old York Road, Abington, Pennsylvania, United States of America Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.