Member Experience Concierge - Front Desk (Gym Access)

Fitness Ventures (Crunch Fitness) is seeking a Member Services Representative to be the first and last point of contact for members and guests. The role focuses on delivering exceptional customer service, welcoming every visitor, and supporting member needs to promote satisfaction and retention. The MSR will handle front desk operations, greet guests, process payments, schedule services, and promote club offerings while maintaining a clean, professional environment and collaborative team culture.