Customer Service Representative I

Responsibilities: Provide routine inbound call, outbound call, email and web chat support, plus back-office services Focus on customer satisfaction and adherence to established Service Level Agreements (SLAs) Ensure appropriate actions are taken to resolve customers' problems and concerns Maintain customer accounts and records of each interaction, including inquiries, complaints and comments Use knowledge of the program's products and services to answer inquiries or route them to the right staff Log new cases or update existing ones to record every phone, email and web chat contact Meet quality assurance requirements and other key performance metrics High school diploma or GED 0–2 years of call center experience and 0–2 years of customer service, public relations or related support experience Ability to perform well during periods of high call volume and to work effectively under pressure Strong written and verbal communication and listening skills; tactful and courteous with the public Strong attention to detail and accuracy, and a commitment to quality service Ability to convey enthusiasm, energy and sincerity over the phone Details Permanent, full-time, fully remote (U.S.). Hours 9:30 AM – 6:00 PM Eastern. This role is not open to candidates residing in California, the New York City metro area or the Seattle, WA metro area. Compensation $17.75 per hour. US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.