Senior Staff Software Engineer, Voice Connectivity & CCaaS

ServiceNow is seeking a Staff Software Engineer, Voice Connectivity Engineering, to design, build, and operate the connectivity layer between customers' telephony/CCaaS and ServiceNow's Voice ecosystem. You will map SIP trunks, CTI integrations, and API connections, ensuring reliable call setup, low latency, and clean handoffs under real network conditions. You will work directly in customer environments, designing resilient integrations, measuring call quality, and driving architecture