Customer Service Representative - Senior

Our client, a leading organization in the financial services industry, is seeking a Customer Service Representative - Senior to join their team. As a Customer Service Representative - Senior, you will be part of the Retirement Services Operational Support Team supporting client inquiries related to retail IRAs and small business retirement plans. The ideal candidate will demonstrate strong communication skills, a passion for service, and the ability to navigate complex regulatory information, which will align successfully in the organization.Job Title: Customer Service Representative - SeniorLocation: 1945 Northwestern Dr., El Paso, TX 79912Pay Range: $22.07What's the Job?Provide expert guidance on complex product and service questions related to retirement accounts and small business retirement plans. Process various retirement account transactions, including distributions, Roth conversions, and tax withholding changes. Deliver exceptional customer service through high-volume inbound calls, ensuring client satisfaction and loyalty. Navigate and explain IRS rules and regulations clearly to clients, maintaining professionalism and accuracy. Collaborate with team members to achieve departmental goals and improve service delivery.What's Needed?Strong technical skills, including proficiency with Windows, Excel, Outlook, and Microsoft Teams. Experience in high-volume call centers within the financial industry. Excellent de-escalation and customer service skills with a client-focused approach. Ability to work a flexible shift based on business needs. Positive attitude, professionalism, and a strong work ethic with high integrity.What's in it for me?Opportunity to work in a dynamic and supportive team environment. Development of specialized knowledge in retirement services and financial products. Potential for contract extension based on performance and business needs. Work on-site in a collaborative setting with dedicated professionals. Competitive pay rate aligned with industry standards.Upon completion of waiting period consultants are eligible for:Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About Manpower Group, Parent Company of: Manpower, Experis and Talent Solutions._Experis® is a global leader in technology services and part of the Manpower Group® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by Manpower Group's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. Manpower Group is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com._Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.