Production Support Engineer

Key Responsibilities: 1. Production Support & Troubleshooting:

• Provide L1/L2 support for energy acquisition applications and processes.
• Monitor and troubleshoot issues in production environments to minimize downtime.
• Perform root cause analysis (RCA) and issue resolution for system failures or performance degradation.
• Work closely with cross-functional teams (IT, business, and third-party vendors) to resolve incidents.2. Retail Energy Acquisitions & Data Processing:
• Support acquisition processes by ensuring smooth customer transitions post-mergers/acquisitions.
• Validate and troubleshoot customer enrollment, billing, and contract migration issues.
• Work with large energy market datasets and assist in data integrity checks.3. Application & Database Support:
• Maintain and troubleshoot applications developed in .NET and Python.
• Optimize SQL queries, stored procedures, and database performance for production systems.
• Ensure data integrity and perform ETL debugging for market transactions.4. Process Automation & Monitoring:
• Develop scripts in Python/.NET to automate monitoring and alerting for key systems.
• Implement batch job monitoring and workflow automation.
• Work on log analysis and debugging tools for faster issue identification.5. Documentation & Compliance:
• Maintain detailed incident reports, troubleshooting steps, and SOPs.
• Document system enhancements and suggest process improvements for operational efficiency.

Technical Skills: Programming Languages: Python &.NET (C# or VB.NET).Database Management: Strong SQL experience (MS SQL Server).Scripting & Automation: PowerShell, Bash, or equivalent for production tasks. ETL & Data Pipelines: Experience handling large datasets, data transformations, and API integrations. Industry Experience: Retail Energy / Utilities domain experience is required.