Automotive Service Advisor

Key Responsibilities: Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them explanations and recommendations regarding repairs and maintenance. Service Coordination: Schedule service appointments and ensure efficient use of workshop resources. Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity. Follow up with customers during and after service to ensure and Quoting: Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals. Explain estimates to customers, addressing any questions or concerns they may have. Documentation and Administrative Tasks: Create and maintain detailed service records and invoices and payments warranty claims and paperwork as required. Technical Knowledge and Support: Stay updated on automotive technology and service trends. Provide basic technical advice to customers when

Education: Educate customers on maintenance and care requirements to prolong vehicle lifespan. Recommend preventive maintenance based on vehicle history and manufacturer guidelines.

Required Skills and Qualifications: Proven experience as an Automotive Service Advisor or similar role in the automotive industry. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Proficiency in automotive systems and diagnostics. Knowledge of vehicle maintenance and repair processes. Ability to work well under pressure and resolve conflicts effectively. Must be able to pass a background check and clear a drug test

Preferred Qualifications: Familiarity with automotive service software and tools. Sales experience or ability to upsell services and products.

Working Conditions: Typically works in a dealership or automotive repair shop environment. May require occasional lifting of heavy objects and prolonged standing. Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.