Remote Pet Insurance Representative

Key Responsibilities: Provides quality member service by responding to inquiries and striving for first call resolution Utilizes multiple resources to educate members on policy details and coverage options Identifies member concerns and offers solutions, balancing member and company interestsRequired Qualifications: High school diploma or equivalent; some undergraduate studies preferred One year of work-related experience, preferably in insurance or phone-based customer service Working knowledge of Microsoft Office Suite Familiarity with medical terminology and customer service concepts preferred Ability to type at least 30 words per minute