Automation Support Specialist

Key responsibilities: Manage support channels by promptly acknowledging inquiries and ensuring all tickets are addressed Diagnose billing issues by tracing charges and verifying data accuracy, escalating to engineering when necessary Write and maintain support articles for recurring issues to enhance the knowledge base and improve response timesRequired qualifications 2+ years of experience supporting a software product, preferably in a B2B environment Strong communication skills to explain complex issues clearly to clients Proficiency with data and systems, including spreadsheets and API responses Demonstrated ownership instinct with a proactive approach to improving processes Ability to work independently in a small team without direct supervision