ERP Support Specialist

Requirements: Experience with SQL, C#, JavaScript, Excel, Power BI, Bartender Labels, Bold Reports or SSRS, and APIs. Experience with Epicor or a similar ERP system, including user experience (UX) customization. Understanding of database structures and data flows to troubleshoot and resolve issues related to data synchronization, imports, system upgrades, and customizations. Analytical and problem-solving skills, including the ability to troubleshoot and diagnose issues. Ability to explore data, identify patterns, and draw conclusions. Strong written and verbal communication skills, including the ability to explain technical concepts to diverse stakeholders. Self-motivation, a strong work ethic, teamwork, organizational skills, and attention to detail. Ability to work independently, prioritize multiple tasks, and meet critical deadlines. Associates degree in computer science or a related field. Because of our participation in the defense industry, access to sensitive defense- and military-related information and materials is limited under ITAR to US Persons as defined by law: US citizens, lawful permanent residents, or individuals admitted as refugees or asylees. Applicants selected for the position must complete a pre-employment drug screen, including screening for marijuana and cannabis metabolites, and a background screening.

Responsibilities: Troubleshoot and resolve ERP-related tickets submitted by staff at both sites. Address technical challenges to improve organizational processes and efficiency, and monitor outcomes. Train end users to use reports and dashboards effectively in support of data-driven decisions. Create and update customizations across the ERP system. Maintain change logs for new and updated customizations and notify staff of changes. Build knowledge of our manufacturing models, goals, departmental processes, and reporting needs. Perform database quality control; investigate and resolve data and reporting inconsistencies; and develop and implement workflow, data-entry, collection, and reporting procedures. Assist with user acceptance testing for system modifications. Help create and maintain standard practices for new and existing processes. Work with staff to discuss departmental and program goals, ensure the database provides necessary information, and support its effective use. Serve as a liaison with outside agencies on data analysis and reporting matters as needed. Coordinate with IT support on tickets as needed. Represent our organization professionally, demonstrating quality work, follow-through, and commitment to organizational goals and ethics. Support managers in building reports. Perform other duties as assigned.

Technologies: C#ERPExcelSupportJavaScriptPower BISQLUX UI DesignMore: