Customer Success Representative

Job Summary: As a Customer Success Representative, you will be the bridge between clients and transportation networks. You will play a pivotal role in growing business through outbound outreach, bidding on new opportunities, and managing the day-to-day coordination of freight movements. This is a dynamic role combining sales hustle with operational excellence.

Key Responsibilities: Business Development: Actively make cold calls and outbound inquiries to prospect new clients and secure new business opportunities. Bidding & Pricing: Analyze market trends to bid competitively on freight business and secure profitable margins. Carrier Procurement: Negotiate rates and contract terms with trucking companies to ensure cost-effective and reliable transportation. Logistics Coordination: Oversee the scheduling, dispatching, and tracking of shipments from pickup to delivery, ensuring seamless execution. Relationship Management: Provide exceptional customer service to existing clients, resolving issues proactively and maintaining high satisfaction. Data Integrity: Maintain accurate records of shipments, rates, and communications within internal systems.

Qualifications & Skills: Communication Mastery: Comfortable and confident making a high volume of cold calls and negotiating effectively on the phone. Top-Tier Organization: Ability to multitask, prioritize shifting demands, and manage tight deadlines without breaking a sweat. Problem-Solving Skills: Quick on your feet when logistics hiccups arise, with a knack for finding win-win solutions.

Language Skills: Bilingual is a major plus, though not strictly required.

Experience: Previous experience in logistics, freight brokerage, customer success, or inside sales is preferred, but the right attitude and work ethic will be trained. Position Details & Compensation

Location: Waldwick, NJ (In-Office)

Schedule: Monday to Friday, 9:00 AM 5:00 PM

Pay Rate: $24.00 $28.00 per hour (Depending on experience)

Job Type: Full-time, Temp-to-Hire