Body Shop CSR

Job Responsibilities: Screen and route written, electronic mail and telephone calls, both internal & external Set appointments, open and manage repair orders, create invoices and close them Create and manage files in our estimating system Update customers throughout the repair process Responsible for the Accounts Payables and Receivables for the department Answer multiple phone lines in a courteous and professional manner Greet customers as they enter the collision center Data entry Assist with other administrative duties as needed

Requirements: Strong verbal and communication skills Knowledge in MS Office Applications (Word, Excel, Outlook)Attention to detail Flexible hours Excellent phone etiquette and customer service skills Professional appearance a must Friendly and courtesy disposition Previous experience with estimating system and Reynolds & Reynolds, preferred Experience in a dealership environment or Collision Center helpful but not mandatory

Competencies: Self-starter Provide exceptional customer service to both internal and external customers Effectively communicate and collaborate with fellow employees Ability to multi-task