Hybrid Banking Support & Solutions Specialist

Empower FCU seeks a Customer Service Specialist to respond to member inquiries via phone, email, and chat. You will resolve balances, transfers, and payments while promoting tailored banking products. The role emphasizes security, accuracy, and friendly service in a fast-paced environment. Hybrid position with five on-site days at our Syracuse, NY headquarters after a 90‑day onsite training period. Prior financial service experience is preferred; HS diploma or GED required.