esolutionsDenver, CO
Oracle Delivery / Transition Manager
Oracle Delivery / Transition Manager
Oracle Delivery / Transition Manager
esolutionsDenver, CO
today
Computer Systems Design ServicesCustom Computer Programming ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Oracle Delivery / Transition Manager Service Delivery Management: Own the delivery of Oracle Cloud AMS services for ERP & SCM modules, including issue resolution, enhancements, and service requests. Ensure all incidents, problems, service requests, and change requests are handled within agreed SLAs. Monitor performance metrics and prepare service reports (weekly/monthly/quarterly) for internal and client stakeholders. Conduct regular service review meetings with clients to discuss KPIs, SLAs, and continuous improvement initiatives. Client & Stakeholder Management: Serve as the primary point of contact for all AMS-related engagements with client stakeholders. Build and maintain strong relationships with business and IT stakeholders. Understand client business processes and priorities to align AMS support and enhancements accordingly. Handle escalations effectively and ensure timely resolution.
Required Skills & Experience:
- Experience in Oracle ERP & SCM, and Service Delivery Manager or similar leadership role.
- Strong functional understanding of Oracle Cloud ERP modules (e.g., Financials, Procurement, AP, AR, GL) and SCM modules (e.g., Inventory, Order Management, Purchasing).Proven experience in Oracle Cloud AMS engagements and Oracle Cloud Implementation experience
- Deep understanding of AMS delivery models, SLAs, KPIs, and ITIL processes.
- Excellent stakeholder management, communication, and negotiation skills.
- Experience with ticketing tools such as Service
- Now, Remedy, or Jira.
- Familiarity with Oracle SR management and collaboration with Oracle Support.
Preferred Qualifications:
ITIL v3/v4 Foundation Certification. PMP or equivalent project management certification (optional).Oracle Cloud certifications in ERP or SCM.Experience working in a multi-vendor or global delivery model.
Work Environment:
Hybrid or Remote, with occasional client visits as required.
Willingness to work in flexible hours to coordinate with offshore teams or during critical issue resolution.
Additional Inputs:
Skills:
Mandatory Skills : Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & Mining Good to Have Skills : Risk/Crisis Management.
Disclaimer:
E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.
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Level
Lead
Location
Denver, CO
Occupation
Project Management Specialists
Industry
Computer Systems Design Services
Posted
today