CAS Alarm Dispatch Coordinator - 3rd Shift

Security Alarm Technician Third Shift Positions Position 1 is Mon-Fri 2300-0730 Position 2 is Sat-Wed 2330-0800 Responds to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events. Monitors video surveillance for breaches in building security and responds by taking appropriate action as determined by written policies and procedures. Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies Dispatch and coordinate the responses of public safety agencies Communicates with store personnel and local authorities with security related issues. Maintains accurate alarm contacts for registered premises Partner and Corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime. Maintaining alarm processing database. (Call list updates, code assignments) Remotely accesses alarm systems and makes program changes as needed. Works alongside senior leads to deliver superior security services to CVS Health business units. Generates alarm related reports for distribution to Loss Prevention and Operations management. Identifies, documents and creates R&M tickets for end users in incident management tracking system. Must have the proven ability to: use logic and reasoning to reach conclusions and approaches to problems use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters think quickly work under stressful situations actively listen and communicate effectively through clear speech and hearing follow instructions write clearly and spell correctly establish priorities and pass on information as needed Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 27.90 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.