Plumbing Manager

Job Description: Job Description Raptor Rooter & Plumbing, a reputable service provider in Spokane Valley, WA, seeks a dedicatedfull-time Plumbing Managerto lead our team of plumbers. This is an exceptional opportunity for a motivated professional to advance their career within a growing organization and lead our excellent team of plumbers. You'll earn$90,000 - $130,000/yearand receive these benefits: Health, dental, and vision insurance Employee assistance program 401k with 3% matching PTO (after 6 months) Corporate discount at local fitness center Employee education program that covers classes and licensing fees for certain licenses Consistent schedule Options for growth within the companyWHAT YOU'LL DO This is afull-time Plumbing Manager position. We have a 24/7 emergency service line, and you'll need to be available by phone until 10:00 pm on weekends. As the Plumbing Manager, you'll provide ongoing support to service technicians, helpers, and customer service reps by addressing technical inquiries and resolving operational challenges to ensure efficient service delivery. You'll take a proactive approach to team development by conducting monthly field-based training and weekly sales and technical training. You'll manage performance by offering constructive feedback on service-related matters and regularly monitoring key performance indicators to guide targeted coaching efforts. You'll work closely with the business manager to identify necessary equipment, manage procurement processes, and help shape strong company policies and procedures. On the administrative side, you'll review Service Titan data and invoices to ensure pricing accuracy, identify discrepancies, and look for opportunities to enhance services. A key part of your role will be the professional development of your team (technicians and CSRs), and you'll take pride in mentoring and supporting their growth.