tata consultancy servicesMiddlefield, CT
Field Service Engineer
$90,000 per year
Apply (opens in a new tab)Field Service Engineer
Field Service Engineer
tata consultancy servicesMiddlefield, CT
2 days ago
$90,000 per year
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Systems Engineers/Architects
Other Computer Related ServicesComputer Systems Design ServicesComputer Facilities Management Services
Apply for this role (opens in a new tab)AMETEK Field Engineer Must Have Technical/Functional Skills: Desktop Support / End User Computing (EUC) Windows 10 & Windows 11 Administration and Troubleshooting Hardware Break-Fix Support (Desktops, Laptops, Printers, Peripherals) Device Imaging, Provisioning, and OS Deployment Microsoft 365 Support (Outlook, Teams, OneDrive, Office Apps) Incident and Service Request Management ServiceNow or equivalent ITSM tool Asset Lifecycle Management and Inventory Tracking Basic Network Troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP) Endpoint Management using Microsoft Intune / SCCM / MECMSoftware Installation, Configuration, and Troubleshooting User Account Administration (Active Directory, Azure AD)ITIL-based Support ProcessesVIP / Executive User Support Root Cause Analysis and Problem Solving
Roles & Responsibilities
Onsite Technical Support:
Provide deskside support for hardware, software, and operating system issues.
Troubleshoot laptops, desktops, printers, scanners, mobile devices, and peripherals.
Support meeting room and audio/video collaboration equipment.
Assist users with connectivity and application-related issues.
Break-Fix Services:
Diagnose and resolve hardware failures.
Coordinate warranty repairs and vendor escalations.
Perform component replacement and device restoration activities.
Device Lifecycle Management:
Execute Install, Move, Add, Change, and Dispose (IMACD) activities.
Device provisioning, imaging, configuration, and deployment.
Support hardware refresh and migration initiatives.
Manage asset inventory updates and device decommissioning.
Incident & Service Request Management:
Handle incidents and service requests within defined SLAs.
Update tickets with troubleshooting details and resolution notes.
Escalate unresolved issues to L2/L3 support teams.
Field Operations:
- Provide onsite support across customer locations as required.
- Follow site security and safety procedures.
- Support infrastructure teams through Smart Hands and Eyes activities.
- Generic Managerial Skills, If any
- Customer-centric mindset and professional client handling
- Effective communication and interpersonal skills
- Stakeholder coordination and collaboration
- Problem-solving and decision-making ability
- Time management and prioritization of field activities
- Incident ownership and escalation management
- Teamwork and cross-functional collaboration
- Documentation and reporting discipline
- Adaptability to changing business and operational requirements
- Ability to work independently in geographically distributed environments
- Continuous learning and process improvement mindset
- Key Words to search in Resume:
- Field Engineer
- Desktop Support
- End User Computing (EUC)IT Support
- Technical Support
- Desk Side Support
- Onsite Support
- Walk-up Support
- Break/Fix Support
Location: Middlefield, CT
Function: TECHNOLOGY
Role: Engineer
Salary Range: $90,000 - $130,000
Also on the board Same function, level within a rung
Level
Senior
Salary
$90,000 per year
Location
Middlefield, CT
Occupation
Network and Computer Systems Administrators
Industry
Other Computer Related Services
Posted
2 days ago