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2nd Shift Customer Service Logistics Coordinator

2nd Shift Customer Service Logistics Coordinator

masterson staffingFlat Rock, MI

yesterday

Cargo and Freight AgentsShipping, Receiving, and Inventory ClerksTransportation, Storage, and Distribution Managers
General Warehousing and StorageAll Other Support Activities for TransportationFreight Transportation Arrangement
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2nd Shift Dock Coordinator / Scheduler Brownstown, MI 3PL Warehouse Operations
Position Summary: Coordinates inbound and outbound trailer scheduling and dock operations at a third-party logistics (3PL) facility, serving as the primary point of contact for carrier drivers and customer representatives to ensure efficient, on-time loading and unloading.
Key Responsibilities:
  • Schedule and manage inbound/outbound, and balancing dock door availability
  • Communicate directly with truck drivers, carriers, and dispatchers to confirm arrival times, gate/check-in procedures, and load/unload status
  • Serve as point of contact for shipment status updates, ETAs, and exception handling (delays, detention, rescheduling)
  • Assign trailers to appropriate dock doors based on product type, order priority, and warehouse layout
  • Monitor real-time dock activity and proactively resolve bottlenecks, conflicts, or scheduling gaps
  • Maintain accurate records of check-in/check-out times, trailer seals, BOLs, and detention/demurrage documentation
  • Coordinate with warehouse operations, inventory, and transportation teams to align dock activity with pick/pack and put-away schedules
  • Enforce yard and safety protocols for drivers on-site (PPE, trailer spotting, yard traffic flow)
  • Escalate recurring carrier or customer issues to management with supporting data
Required Qualifications:
  • 13+ years of experience in warehouse, transportation, or 3PL dock/yard operations
  • Strong verbal communication skills; comfortable speaking directly with drivers and team members throughout the day
  • Experience with WMS, TMS, or dock scheduling platforms preferred
  • Ability to multitask in a fast-paced, deadline-driven environment
  • Working knowledge of BOLs, freight documentation, and carrier basics
  • Proficiency in Excel/MS Office preferred
Preferred Qualifications: Experience in cross-dock, distribution, or logistics environments Familiarity with detention/demur-rage billing processes

Also on the board Same function, level within a rung

Level

Mid

Location

Flat Rock, MI

Occupation

Cargo and Freight Agents

Industry

General Warehousing and Storage

Posted

yesterday

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