Sr Salesforce Developer

Salesforce Service Cloud Developer: Experience7 Yearsof Salesforce development experience with a strong focus on Service Cloud implementations.

Job Summary: We are seeking a highly skilled Salesforce Service Cloud Developer to design, develop, and implement scalable Service Cloud solutions. The ideal candidate will have hands-on experience in Salesforce configuration, custom development, integrations, automation, and Service Cloud capabilities, enabling exceptional customer service experiences.

Service Cloud Development: Design and implement Salesforce Service Cloud solutions aligned with business requirements. Configure and customize Case Management, Entitlements, Milestones, Omni-Channel, Knowledge Management, Service Console, and Email-to-Case. Develop Lightning Web Components (LWC), Apex Classes, Triggers, Batch Apex, Queueable Apex, and Visualforce (where required).Build and maintain Flows, Process Automation, Approval Processes, and Workflow solutions. Implement CTI integrations and customer support channel integrations.

Technical Design: DeliveryParticipate in solution design discussions and provide technical recommendations. Perform code reviews and ensure adherence to Salesforce best practices. Develop scalable and maintainable solutions within Salesforce platform limits. Troubleshoot and resolve production issues.

Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Salesforce Platform Developer I Certification (Mandatory).Salesforce Service Cloud Consultant Certification (Preferred).Salesforce Platform Developer II Certification (Preferred).Strong understanding of Salesforce security model and sharing architecture.

Preferred Experience: Experience with Agentforce, Einstein AI, and Salesforce AI capabilities. Experience in large enterprise Service Cloud implementations. Exposure to Experience Cloud, Field Service, or Sales Cloud. Knowledge of Agile/Scrum methodologies..