IT Asset & Configuration Manager

Job Overview: We are seeking an experienced IT Asset & Configuration Manager to join our Global IT Service Management team in Chicago. In this role, you will help maintain and continuously improve our Asset and Configuration Management processes and Configuration Management Database (CMDB) while partnering with global colleagues across North America, Europe, and Asia-Pacific. You will play a key role in ensuring the integrity of IT asset and configuration data, supporting operational excellence, regulatory compliance, and service reliability across the organization. The successful candidate will also provide backup support for Change Management activities and contribute to major incident management processes. This position offers the opportunity to work in a highly collaborative, international environment where technology serves as a critical enabler of our global clearing and risk management business. This position is based in our Chicago office and requires a min of 3 days per week onsite in office.

Job Responsibilities: Asset & Configuration Management Maintain and enhance the Asset and Configuration Management process and CMDB.Ensure configuration and asset data remains accurate, complete, and reliable. Support adoption of best practices, governance standards, and continuous process improvement initiatives. Partner with technology teams and stakeholders to improve data quality and service visibility. Contribute to the ongoing evolution of Service Now Asset and Configuration Management capabilities. Major Incident & Problem Management Coordinate the restoration of service during major IT incidents. Serve as the primary on-call resource for major incidents on a 24x 7 basis. Facilitate stakeholder communications during critical incidents. Lead post-incident reviews and drive follow-up problem management actions. Support a global "follow-the-sun" incident management model across regions. Change Management Support Act as backup Change Manager when required. Provide subject matter expertise and guidance on change management processes. Support users and stakeholders in the execution of change management activities. Governance, Risk & Compliance Monitor industry regulations, internal policies, and emerging best practices. Ensure Asset, Configuration, and Incident Management processes operate in compliance with established standards and controls. Identify opportunities to strengthen governance and operational effectiveness. Reporting & Performance Management Develop and maintain KPI dashboards and management reporting. Analyze performance metrics and identify opportunities for continuous improvement. Present findings and recommendations to stakeholders and leadership teams.

Basic Qualifications: 5+ years of demonstrated experience in IT Asset & Configuration Management. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience designing, implementing, and maintaining Asset Management processes and tooling. Hands-on experience with Service Now, including Asset Management and CMDB functionality. Strong understanding of IT Service Management (ITSM) practices. ITIL certification or equivalent ITSM framework knowledge. Experience working with Configuration Management Database (CMDB) and Common Service Data Model (CSDM).Excellent verbal and written communication skills

Preferred Qualifications: Experience within financial services, capital markets, or regulated environments. Knowledge of NIST frameworks and controls. Experience working in Agile delivery environments. Familiarity with global technology operations and support models. Below is the expected base salary for this position. Offers will ultimately be determined based on experience, education, skill set, and performance in the interview process. This position will also be eligible for a discretionary bonus. Annual base salary, not including discretionary bonus eligibility: $86,000+

Perks and Benefits: As a global leader in financial services, we rely on our employees to deliver their best work for our clients. We invest in our employees by offering a host of benefits and perks. Flexible hybrid work schedules (generally a minimum of three days per week onsite) with a one-time stipend to help improve hybrid working capabilities Generous paid time off, sick days, market-based holiday schedule, sabbatical leave, parental/bonding leave plan and volunteer day off Competitive health benefit offerings, including choice of medical plans through BCBS-IL, dental plan, vision and flexible spending accounts Complimentary annual membership to One Medical, a dedicated EAP and a benefits concierge service Employer paid benefits such as term life, AD&D and disability insurance Robust 401(k) Plan with a generous match and vesting schedule Annual learning stipend and tuition assistance program to help employees pursue additional education Company-issued laptops and role dependent mobile stipend Corporate Divvy memberships and pre-tax commuter benefits Monthly wellness subsidy available to be used towards wellness and fitness activities Regular, open communication including monthly Town Hall meetings with the Management TeamA matrixed, culture-based organization with collaborative teams that promote diversity, equity and inclusion Weekly lunch credit, Free coffee & tea, fresh fruit and snacks, “bagel Wednesday” and monthly treats to celebrate workiversaries and birthdays Employee-led committees to bring awareness and inclusive activities to our employees Modern open office with a large kitchen/meeting gathering area – including foosball and ping pong tables Private, well-equipped Mother’s room Office is conveniently located in the Chicago Loop Financial District – close to CTA and Metra Well-maintained building (an architectural “masterpiece”) and a part of Chicago history – with a robust business center, gym, restaurants, café, game room and a shared rooftop terrace with green space This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies. ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; marital status; veteran status; sexual orientation; status as a survivor of domestic violence, sex offenses, or stalking; genetic predisposition or carrier status; gender identity or expression; or any other characteristic protected by applicable federal, state or local laws. We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. This enables us to be a better and stronger team – one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.Notice and Disclaimer to External Recruitment Agencies: External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC (“AAC-USA”) prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.