kforcePlano, TX
Warranty Program Coordinator
Warranty Program Coordinator
Warranty Program Coordinator
kforcePlano, TX
2 days ago
Custom Computer Programming ServicesAll Other Support ServicesTelemarketing Bureaus and Other Contact Centers
Apply for this role (opens in a new tab)Overview:
In this contract, a Warranty Program Coordinator supports warranty operations for a technology development client in Frisco, TX. You will manage the warranty support mailbox, triage inquiries, and coordinate escalation with cross-functional teams, ensuring timely resolution and accurate documentation. You'll help maintain FAQs and process docs, and provide reporting on inquiries and escalation status. This role offers the chance to optimize warranty processes and impact customer satisfaction in a fast-paced environment.
Responsibilities:
- Monitor and manage warranty support mailbox
- Triage inquiries and route to appropriate SME/team
- Respond using approved canned messages
- Track inquiries through resolution and follow upCoordinate handoffs and escalation with stakeholders
- Maintain escalation records and documentation
- Support escalation process and related admin tasks
- Produce escalation status reports and drive closure
- Assist in knowledge management and content updates
- Support processing of warranty forms, approvals, and paperwork
- Maintain internal communication collateral
- Provide data on inquiry volume and themes
- Support coordination with program team on escalation handling
Key requirements:
Experience in a similar warranty/support role or substantial knowledge and abilities to perform the responsibilities listed Relevant education and/or training considered a plusunknown if a specific degree is requiredstrong communicationcross-functional collaborationattention to detailproblem-solvingorganization and time managementcustomer-focused mindset
Also on the board Same function, level within a rung
Level
Mid
Location
Plano, TX
Occupation
Project Management Specialists
Industry
Custom Computer Programming Services
Posted
2 days ago