Case Administrator - Dispatcher

POSITION OVERVIEW: The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer. This telework position, with traditional/non-traditional hours, will be responsible for monitoring our officers safety in the community through the use of a web-based dispatching program. *Telework is contingent on the employee maintaining performance standards and home compatibility with system requirements. If required to work from the office, the dispatcher would be required to report to the office closest to the dispatchers official duty station. You must reside in Arizona or be willing to relocate prior to start date. The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change. This posting will primarily cover evening and weekend shifts. REPRESENTATIVE DUTIES Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location. Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system. Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field. Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols. Responds to officer requests over the radio for non-urgent or emergency assistance. Coordinates welfare checks, backup officers or emergency response by outside law enforcement. Communicates vital information to the officers chain of command in the event of an emergency or non-responsive officer. Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts. Update internal databases during downtime (i.e. SIRS, PACTS, ATLAS, USSC database, etc. Other duties as assigned, depending on workflow. Occupational Information MINIMUM QUALIFICATIONS The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Applicants must possess working knowledge of Windows-based operating systems and standard office or web-based applications, including the ability to troubleshoot basic software, connectivity, and user-level technical issues without assistance. Education above the high school level may be substituted for general experience.

PREFERRED QUALIFICATIONS: Preference will be given to applicants with experience in public safety communications, dispatch operations, or other roles involving real-time coordination of field personnel. Preferred Skills/Abilities Demonstrated ability to operate in a communications or dispatch environment requiring multitasking, prioritization, and rapid decision-making Strong working knowledge of Windows operating systems and internet-based applications, including the ability to independently troubleshoot routine technical issues. Ability to monitor and manage radio communication systems, maintain situational awareness, and accurately document activities. Ability to remain calm under pressure and respond effectively to both emergency and non-emergency situations. High attention to detail with the ability to accurately log, recall, and relay critical information. Ability to interact professionally with law enforcement personnel and other stakeholders while providing consistent, reliable support. Experience in positions requiring the use of computer systems, communications equipment, or fast-paced electronic communications between multiple parties.

Salary/Compensation: $21.62 - $22.62 per hour recblid barz6btj84ijzvdmowma1pp9xrx4ch