Head of Disputes & In-House Operations

A leading fintech company based in San Francisco is searching for a Head of Disputes to manage their disputes function. The selected candidate will own the operation end-to-end, ensuring compliance with industry regulations including Reg E and Reg Z. Responsibilities include building internal procedures, handling complex chargebacks, and closely collaborating with teams across the organization. This role requires a proactive individual with substantial experience in credit card disputes and the ability to analyze data to drive improvements.