mazictoolsNew York, NY
Remote Customer Service Manager
Remote Customer Service Manager
Remote Customer Service Manager
mazictoolsNew York, NY
6 days ago
Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Retail Sales Workers
Telemarketing Bureaus and Other Contact CentersFurniture RetailersAll Other Home Furnishings Retailers
Apply for this role (opens in a new tab)Wayfair is seeking a Customer Service Manager to lead a team of 8–16 specialists across experience levels, handling post-order issues and ensuring customer satisfaction. You will train, coach, and conduct performance reviews while collaborating with HR and senior leadership to resolve staff matters.
You will interview applicants and supervise escalation handling with professionalism, supporting Wayfair's commitment to excellent customer experience from a remote US location.
Also on the board Same function, level within a rung
Level
Mid
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
6 days ago