virtual vocationsNew York, NY
AI Agent Operations Consultant
AI Agent Operations Consultant
AI Agent Operations Consultant
virtual vocationsNew York, NY
3 days ago
Custom Computer Programming ServicesComputer Systems Design ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)To support the growth of an AI-first company, the full-time AI Agent Operations Consultant will manage the day-to-day operations of Luna, ensuring its accuracy and adoption while collaborating across teams to enhance customer success and product quality in a remote setting with light travel.
Key Responsibilities:
Run Luna's operating rhythm by monitoring agent quality, task completion, and escalations
Utilize telemetry to identify issues and translate findings into actionable tasks for product improvement
Drive customer adoption of Luna by providing training and support for effective use of the AI assistantRequired Qualifications 5+ years of experience in enterprise software with ERP exposure
Background in Customer Success, support, or consulting within an ERP environment
Proven experience managing customer-facing AI agents
Hands-on understanding of agentic AI workflows and integrations
Ability to communicate technical findings clearly for actionable insights
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Business Operations Specialists, All Other
Industry
Custom Computer Programming Services
Posted
3 days ago