B2B Customer Service Representative

Customer Service Rep, B2BCharlottesville, VA 22911SUMMARY:Is responsible for proactive and reactive activities about domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representativesESSENTIAL DUTIES & RESPONSIBILITIES:Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and values Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery Handles all service requests, providing loaners as needed Assists customers and sales representatives with returns for credit of Micro Aire product Is responsible for researching applicable information and entering data to properly establish new customer accounts Educates customers and sales force on proper cleaning and sterilization techniques of Micro Aire instrumentation and disposables, as well as pertinent information regarding installation and usage Cross references competitive products to similar Micro Aire equipment or disposables Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options Processes insurance certificate requests Processes sales leads based on market group and customer location Assists Accounts Receivable group in researching unpaid or short paid invoices Establishes access to the proprietary section of the Micro Aire web site, and trains customer and sales representatives in navigating the site Performs any other tasks as needed or assignedEDUCATION & EXPERIENCE:At least 2+ years of experience communicating with commercial customers in a professional setting.