HOUSEKEEPING SUPERVISOR - Wyndham

QUALIFICATION STANDARDS Education & Experience: ______________________________________________ At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheet and word processing. __________________________________________________________________________________________

Physical Requirements: Long hours sometimes required. Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high‑pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the pdirecarticular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co workers and guests. Must be able to work and understand financial information and data, and basic arithmetic functions. Rooms Department Job Description Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co workers and guests. Must be able to work and understand financial information and data, and basic arithmetic functions. DUTIES & FUNCTIONS Essential: Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Respond to all guests requests, problems complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Room Division personnel according to Expotel Hospitality Service S.O.P.’s. Ensure compliance to Expotel Hospitality Service