Quality Improvement Specialist

Hourly Rate: $31.00

Duties & Responsibilities: Partner in the analysis of program quality and safety metrics to determine the need for QI intervention. These metrics include but are not limited to external QA, licensing and monitoring reports, internal QA reports and data on critical incidents, key performance indicators and other quality relevant measures to prepare reports, recommendations, and ensure compliance as required. Partner in the development and monitoring of QI initiatives providing subject matter expertise. Maintain project schedules, databases or other required tools that accurately and proactively document, track, evaluate and report assigned specialist or program tasks. Promote and advocate for improvements to the workforce system as related to the primary purpose of the Quality Management Plan Contribute as a member of the Quality team to perform all functions, as necessary, through cross training and joint support to design and implement a quality management system that oversees sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign to respond to the requirements of the Quality Management Plan. Provide accurate, professional representation of workforce development to community groups, including speaking engagements and other public relation functions, as designated. Monitor usage of automated tracking systems, analyze outcome data, and prepare reports. As assigned may perform the duties below: Review of program files. Monitoring of state systems. Data Validation and reporting. Scheduling of staff within career centers. Monthly monitoring review checklists.

Qualifications: Bachelor's degree from an accredited College or University or a combination of education and experience 3+ years of workforce development experience required. Previous QA experience is preferred. Possess knowledge of statutes, contract terms and Quality Management standards including data analytics process. Must have an appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes. *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. About Our Workforce Programs Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships. Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility. Location(s) Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $31.00 - $31.00 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. Drug-Free Workplace Policy 2026 Eckerd Connects Benefits Guide Employer Privacy Policy Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. If you need assistance or accommodation, email adarequest@eckerd.org. Relay Services Dial 711. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service