MSP Support Technician II

We're looking for an experienced MSP Support Technician II to join a growing technical team supporting business clients across a variety of IT environments. This is a hands-on role for someone who enjoys troubleshooting, working directly with customers, and taking ownership of technical issues from start to finish. The ideal candidate will bring strong Tier II MSP technical support experience, solid Microsoft 365 and networking knowledge, and the ability to independently troubleshoot both onsite and remotely. Experience working in an MSP, telecommunications, field service, or similar client-facing environment is highly valued. It is a fully onsite role in Schertz, TX, at $60,000 a year, and 1ill be On Call 1 week on every 4 to 5 weeks. Experience of the Right Candidate: Approximately 4+ years of hands-on technical support experience MSP experience needed Hands-on experience administering and troubleshooting Microsoft 365 Experience with Exchange/Email, Teams, Entra ID, SharePoint, OneDrive, and Intune Understanding of permissions, licensing, MFA, and Conditional Access Hands-on networking experience with: VLANs, Routers, Switches, DNS/DHCP, VPNs, Wi-Fi, Firewalls Experience with VoIP and TDM/IP-based phone systems Experience with structured cabling and physical connectivity Understanding of low-voltage systems MSP, telecommunications, field service, or similar client-facing technical experience is preferred Strong communication, documentation, and customer-service skills