Network Operations Technician

Primary Function: Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Basic Tasks: Ingest of content via satellite, Internet, ISDN, and WANAudio routing and transmission via multi-channel satellite transmission system Constant monitoring, resolution and documentation of any network issues Provide technical support to commercial radio stations on a variety of technical platforms Escalate issues as needed to 2 nd tier technical staff Problem resolution and escalation with established trouble ticketing system Able to work in a 24x 7/365 environment Other duties as assigned

Required Skills: Acute attention to detail Strong Customer Service Skills Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively Following Steps/Procedures during Emergency Situations Ability to organize, prioritize issues and multitask Ability to convey accurate, detailed information verbally or in written form Strong teamwork and interpersonal communication skills; verbal and written Able to work and resolve problems independently with little supervision

Education: Associate Degree or equivalent work experience Structured Training or Work Experience: Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus

What we offer: Competitive pay Professional growth and career path Focused, responsible and collaborative work environment with the ability, to ask what if and try innovative solutions Medical, Dental & Vision Insurance coverage 401K with company match to plan for the long-term Paid Vacation & Holidays For immediate consideration, please visit https://www.westwoodone.com/careers/For more information about CUMULUS MEDIA, visit our website at: https://www.cumulusmedia.com/CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).