Bilingual Customer Service Representative

What’s in it for you? Monday - Friday schedule with no weekend work Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans Immediate and ongoing training to support your success Discounted Leidos stock purchase and other Employee Discounts Company-wide career mobility Company-sponsored Public Trust eligibility upon hire Voluntary overtime may be available based on business needs Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year 11 paid holidays per year The pay rate is $20.42 per hour.

Please note: This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241.

Responsibilities: Reply to calls and emails from the public on housing and FHA mortgages. Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests. Deliver excellent customer service in a high-volume call center, including responding to customer complaints. Document customer email and phone communications within an internal database.

Required Qualifications: Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints. Bilingual and fully fluent in both English and Spanish (written and verbal). High School diploma or General Educational Development (GED) certificate. Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses. Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information. Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation. Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients. Excellent time management skills and dependability. Experience with MS Office (Outlook, Word, Teams). Strong written and verbal communication skills including telephone etiquette. Excellent customer service soft skills including handling upset customers. Keyboarding proficiency of at least 40 words per minute.

Preferred Qualifications: Call Center (Omnichannel) background. Experience in rental property management or mortgage servicing, including handling complaints. About LeidosLeidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

Pay and Benefits: Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Securing Your DataLeidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.