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IT Support Pro: Remote & Onsite Networking Specialist

IT Support Pro: Remote & Onsite Networking Specialist

littleton coin companyDenver, CO

yesterday

Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer User Support Specialists
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services
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Job 136703 - IT Support Specialist Arlington Heights, ILHelp Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.
Specific duties include: Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such Deliver excellent customer service onsite and via the telephone including:
  • Building rapport with the client
  • Making them feel comfortable with working with you
  • Inspiring confidence in the solutions you are delivering
  • Being conscious of their time and level of frustration
  • Following up when you say you will
  • Inputting complete and accurate notes in the internal systems
  • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
Requirements:
  • High School diploma or GED, some college preferred
  • At least 3 years of experience in the IT services field
  • Thorough understanding of small business technology; particularly Microsoft products
  • Microsoft Certified Professional certification strongly preferred
  • Cisco Certified Network Associate is a plus
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
  • Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
  • Advanced Windows XP experience preferred

Also on the board Same function, level within a rung

Level

Mid

Location

Denver, CO

Occupation

Computer Network Support Specialists

Industry

Computer Facilities Management Services

Posted

yesterday

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