scenthoundColleyville, TX
Front Desk Associate
$14.50 - $16.50 per hour
Apply (opens in a new tab)Front Desk Associate
Front Desk Associate
scenthoundColleyville, TX
yesterday
$14.50 - $16.50 per hour
Receptionists and Information ClerksSales and Related Workers, All OtherSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Apply for this role (opens in a new tab)Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
- Drive membership sales by educating customers on the benefits of routine wellness care
- Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer responsible for daily cash handling
- Build strong relationships with dog parents and provide outstanding customer service
- Promote and schedule first-time visits to introduce customers to our services
- Maintain a clean, organized, and professional front desk environment
- Ensure dog safety protocols are always followed to provide a stress-free experience for pets
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Ability to lift 70 lbs, stand for long periods of time, and handle all breeds of dogs
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $14.50 - $16.50 per hour
Also on the board Same function, level within a rung
Level
Entry
Salary
$14.50 - $16.50 per hour
Location
Colleyville, TX
Occupation
Receptionists and Information Clerks
Industry
Pet Care Services
Posted
yesterday