Customer Care Specialist 2

Process customer orders, credits, rebills, billing adjustments, and related review or release transactions. Support customer, regional, and country-specific business requirements as assigned. Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope. Collaborate cross-functionally to ensure business requirements and timeline commitments are met. Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders. Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities. Action and document validations in SAP ERP system and Excel reports as assigned. Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution. Clearly communicate resolutions, recommendations, and next steps to customers and internal partners. Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions. Education Bachelor's degree or equivalent work experience