Onsite Bilingual Client Liaison - $18-$20, FRI-TUE, 10a-7p, START ASAP

Schedule: 10am-7pm, Friday to Sunday (off Wednesday/Thursday)

About the Role: As a Client Relationship Specialist, you will serve as the primary point of contact for assigned client accounts, ensuring timely communication and exceptional service throughout the recovery process. You will work closely with clients, operations teams, and field personnel to provide updates before, during, and after vehicle recoveries.

Responsibilities: *Manage and maintain assigned client accounts*Communicate recovery status updates to clients throughout the recovery process*Build and maintain strong client relationships*Coordinate with operations, dispatch, and field teams to ensure accurate information is provided*Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion.*Review and process account documentation*Maintain detailed account notes and records*Respond to client inquiries in a professional and timely manner*Assist with reporting, compliance, and administrative functions*Identify opportunities to improve client satisfaction and service delivery Qualifications 5 Years of Escalation/Customer Service Proficient in using computers and Microsoft Office. Must be computer literate with the ability to learn new software. High School Diploma 2 or 4 Year Degree Preferred Previous experience with a bank, credit union, auto finance company, lending institution, mortgage company, collections agency, or similar financial organization preferred Strong communication and relationship-building skills Excellent organizational and multitasking abilities High attention to detail and accuracy Professional demeanor and strong work ethic Proficiency with Microsoft Office and computer systems Ability to thrive in a fast-paced environment\nCompany DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.

Company Description: HNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.