acara solutionsBuffalo, NY
Relationship Banker - Member Account Specialist
$21.75/HR
Apply →Relationship Banker - Member Account Specialist
Relationship Banker - Member Account Specialist
acara solutionsBuffalo, NY
Apply for this role →yesterday
$21.75/HR
Relationship Banker - Member Account Specialist
Category: Admin - Customer Service / Call Center
Job Type: Direct Placement
Duration: Direct Placeme
Job Title: Teller
Location: Depew, NY
Employment Type: Direct Hire
Compensation: $21.75/HR to $23.50/HR
Schedule: Monday-Friday 9AM to 5PM with rotational Saturdays with team (Once a month)
About the Opportunity:
The Member Account Specialist is a front-line, member-facing role responsible for onboarding new members, opening new accounts and helping serve existing members with account setups and questions. Daily work will involve meeting with members in person, as well as answering phone calls and email/online inquiries.
Why You'll Love Working Here:
Supportive, team-driven culture that values collaboration, transparency, and accountability
Opportunity to grow your career with a global workforce solutions leader serving multiple industries
People-first environment that encourages employees to bring their authentic selves to work
Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
What You'll Do: Open an average of 8-10 new member accounts daily
Onboard new members and explain credit union ownership benefits
Identify member needs and recommend appropriate products and services
Assist with account questions, troubleshooting, and issue resolution
Handle 10-15 calls daily, return voicemails, and respond to member inquiries
Support online banking, digital services, and electronic transactions
Manage a high volume of interactions, assisting 40-50 members per day
Process teller transactions, including deposits, withdrawals, transfers, loan payments, and check cashing
Maintain an accurate cash drawer and follow cash-handling and audit procedures
Follow credit union policies, procedures, and compliance requirements
Support daily branch operations and assist team members as needed
Protect confidential member information
Contribute to a positive, collaborative, team-oriented environment
Job Requirements
What You'll Bring: High School Diploma or GED required; some college coursework preferred
3+ years of customer service experience
1+ years of hands-on cash handling experience
Strong multitasking and problem-solving skills
Ability to remain calm, friendly, and accurate in a fast-paced environment
Comfortable engaging with members in person and over the phone
Strong attention to detail and accuracy
Ability to travel between both branch locations
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Also on the board Same function, level within a rung
Level
Junior
Salary
$21.75/HR
Location
Buffalo, NY
Occupation
New Accounts Clerks
Industry
Commercial Banking
Posted
yesterday