Director of Staffing

Location: Visiting Angels Charlottesville, Fredericksburg, and Waynesboro, VA Visiting Angels is the #1 Home Care agency in the US, helping seniors age gracefully at home. This role is the "air traffic control" of the agency, the nerve center, control room, requiring a detailed and customer-focused person to manage clients and caregivers.

Job Description: The Manager of Staffing is a dual role, requiring a strategic approach to matching caregivers to clients based on numerous factors, as well as mentoring caregivers with their cases and lives. The role requires high energy, an always-on mentality, and great interpersonal skills.

Principal Accountabilities: Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients. Maintain computer schedules and ensure timely data entry for clients and caregivers. Contact clients and caregivers regarding day-to-day scheduling changes. Enter and maintain client and caregiver information in the database. Monitor telephony logs daily, making corrections to facilitate accurate payroll and billing. Provide regular updates to the supervisor on open shifts after exhaustive staffing efforts. Report caregiver supply and demand to the supervisor. Communicate and reinforce Visiting Angels’ policies and procedures. Refer appropriate matters to the Operations Manager for guidance. Perform general office duties including word processing, filing, reception, and telephone services. Participate in 90-day and annual evaluations and performance improvement plans for caregivers. Maintain positive relationships with clients, families, caregivers, prospective employees, and referral sources. Maintain confidentiality of all employee and client information. Demonstrate dependability and professionalism. Provide support and encouragement to the caregiver team. Be on-call evenings and weekends as directed, rotating with staff. Keep on-call materials current. Perform other functions as deemed appropriate by management.

Qualifications: Associates degree and two years of experience in an office setting, preferably in private duty home care. Proficiency with Google, Microsoft Office, scheduling systems, and healthcare-related software. Excellent communication skills, both oral and written. Flexibility, resilience, calmness, and a sense of humor; professional appearance. Ability to plan, organize, prioritize, delegate, and follow through with minimal supervision. Ability to generate goodwill with staff, clients, families, and referral sources. Strong commitment to client service excellence.

Benefits: 401K Healthcare Stipend of $200/month (no healthcare plan) Opportunity to make a positive impact in people's lives.

Seniority level: Mid-Senior level

Employment type: Full-time Job function: Human Resources

Industry: Hospitals and Health Care