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Front Desk Receptionist (Customer Care) - Jaguar Land Rover West Broward

Front Desk Receptionist (Customer Care) - Jaguar Land Rover West Broward

warren henry automotive groupCoral Gables, FL

2 days ago

Customer Service RepresentativesReceptionists and Information ClerksOffice Clerks, General
New Car DealersUsed Car DealersAutomotive Parts and Accessories Retailers
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Front Desk Receptionist (Customer Care) - Jaguar Land Rover West BrowardUS-FL-Davie
Job ID: 2026-2274# of Openings: 2Category: Customer Service/SupportJLR West Broward
Overview: Our Jaguar Land Rover West Broward dealership is hiring for a Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.
Responsibilities:
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Assist in uploading factory parts invoices
  • Assist in uploading / reviewing dealer tire invoices to DIOperate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Process vendor invoices for parts (creating purchase orders ad submitting for payment)
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Complies with companys policies and procedures
  • Other duties as assigned
Qualifications
Education: High School Graduate or General Education Degree (GED): Required
Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.
Other Requirements: Bilingual in English and Spanish is required. Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.
Work Environment: The work environment is extremely fast paced and energetic. PIbfcf804f64b6-26289-41712010

Also on the board Same function, level within a rung

Level

Junior

Location

Coral Gables, FL

Occupation

Customer Service Representatives

Industry

New Car Dealers

Posted

2 days ago

Apply for this role (opens in a new tab)