Customer Service/Inside Sales Associate

Location: Waco, Texas

Job Summary: The Inside Sales Representative will contribute to the increase of sales and customer satisfaction by efficiently and courteously assisting telephone customers, walk-in customers, and outside sales in the selection and acquisition of needed products.

Responsibilities: Assist and conduct counter sales as needed and as required. Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders. Input customer orders, quotes, bids, etc. for products. Purchase of product to fill said orders. Quote and sell our supplier's products that provide value to our customers and a fair profit to the Company. Identify, provide quotes, and close orders on potential and targeted customers. Use electronic and published catalogs to provide product, pricing, and availability information to customers. Solve or request management's assistance to quickly solve customers' problems. Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products. Promote and sell overages and discontinued items. Handle customer complaints and returns, while showing a positive attitude. Provide after-hours support for internal and external customers, as needed. Maintain and expand knowledge of our products, so that these products can be presented professionally to our customers and potential customers. Obtain knowledge of the competition's pricing provided to customers, along with their products. Provide the best service in the industry to our customers. Delivers superior customer service. Excellent phone skills. Able to handle difficult customers with diplomacy and tact. Team player who works productively with a wide range of people. Professional demeanor. Comfortable in a fast-paced environment. Capable of following written instructions and documented procedures. Understand basic inventory, warehousing, and stocking procedures. Accuracy and attention to detail. Technical expertise and knowledge of company products. Demonstrated understanding and application of effective selling strategies.

Requirements: Employee must be able to lift a product of 70 pounds daily. Ability to climb stairs with products in hand to be delivered at customer locations or at our locations. Must be able to pass a background check.

Education and Certifications: High School Diploma or Equivalent