Solution Consultant

Location: Remote (USA)

About the Role: We are seeking a Solution Consultant to help customers successfully adopt and maximize the value of our software after implementation. This is a highly customer-facing role focused on training, user support, customer engagement, and long-term adoption.

Responsibilities: Deliver customer training and onboarding. Provide ongoing product support and troubleshoot user issues. Build strong relationships with customers and act as a trusted point of contact. Proactively engage users to increase adoption and utilization. Analyze healthcare claims data to provide relevant, customer-specific guidance. Gather customer feedback and contribute to product improvement efforts. Create training materials, documentation, and best practices.

Qualifications: Experience working with healthcare claims data. Background in healthcare fraud, waste & abuse (FWA), investigations, auditing, compliance, claims analysis, SIU, Medicaid Program Integrity, healthcare insurance, or government healthcare programs. Strong understanding of healthcare operations and how data is used to support investigations, oversight, or program integrity. Excellent communication, presentation, and training skills. Customer-focused with strong relationship-building abilities. Strong analytical and problem-solving skills. Comfortable learning and adopting new technologies. No coding or software development experience required. Government healthcare experience is a plus; candidates from private healthcare organizations with relevant claims and investigation experience are also encouraged to apply.