Leader, Customer Experience

Responsibilities: Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Drive customer delight and revenue through elevated product knowledge and unparalleled service Lead the team in learning the RH design point of view and product assortment Develop a thorough understanding of luxury needs and expectations in order to lead the team to deliver the highest level of service to our clients Foster a culture of ownership, accountability and servant leadership Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals Establish close relationships with cross‑functional partners to continually drive solutions that result in heightened customer experiences Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements

Requirements: 4+ years experience in a customer‑facing role, with 1+ years leadership experience preferred Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software Commitment to quality, detail‑focused at all levels to ensure first‑class service Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross‑functional partnerships Perceptive and capable of relating to individuals at all levels Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results Superior interpersonal and leadership skills with a passion for service Strategic, highly organized and results‑oriented Excellent verbal and written communication skills High energy, ability to energize others Willingness to work a flexible schedule, including evenings, weekends and holidays